FREE returns and FREE shipping*
If you place the order before 12:00 in the morning and we have stock, you will receive it 24 hours after having placed the order. Otherwise, it will be 48 working hours until you receive the order at the shipping address.
For the moment you can receive it at any address you indicate within the Peninsula and the Balearic Islands.
The shipping costs are € 5.50.
All our products are 100% original. You will receive your order with the same packaging as if you bought it in one of our optics.
It is the diameter of the lens in mm, it is like the size of the glasses.
They are crystals with a special treatment that reduces the glitter and sparkle of different reflections.
Yes, currently all the frames we sell are ungraded. You can graduate them in your nearest Soloptical or use them as a fashion accessory.
It has 2 years warranty. If the glasses are of the brands Nia Nia, Venus, SXT ... the guarantee will be managed directly from the head office, and if it is of other brands, it will be managed in the stores closest to your home or directly with the brand. Always supported by our customer service. It is important that you keep the invoice that arrives with your order in order to make the guarantee effective.
Yes. From "My account" on the web or by sending an e-mail to online@soloptical.com
Once your order leaves our headquarters you will receive an email with the tracking number and the Express Mail link to follow up.
Of course! We have a return policy of 14 days. The products must be returned in the same conditions in which they were delivered to you. The refund of the amount will be made through the same way in which you made the initial payment. The shipping costs of the return package are borne by the customer.
To contact our customer service is simple:
Contactsection.
- You can contact directly through online@soloptical.com
- Finally in the M-F hours from 08:30 to 18:00 you can also use the chat from our online store.
All the Soloptical team are part of the largest non-franchised optical network in Spain with more than 120 stores spread across the Peninsula, the Balearic Islands and the Canary Islands.
